Provide Customers with Expert Scam Support

Outsource scam response to ensure customer loyalty.

Seamless Aftercare for Scam Victims

CYBERA Scam Response takes over customer support for scam victims, ensuring a fast, structured, and compliant process. Victims can report cases online, and within minutes, we dispatch reports to law enforcement (IC3 and global agencies), beneficiary banks, and relevant stakeholders—maximizing the chances of fund recovery. This service ensures compliance, supports fraud teams in doing the right thing, and massively improves customer experience by providing a clear, managed response.

Rapid Case Handling

Victims report online, and we take care of the rest.

Automated Escalation

Cases are automatically forwarded to relevant authorities.

Expert-Led Support

A dedicated team manages victim communications for you.

How CYBERA Mule Intelligence works

Access real-time mule account intelligence to block scam payments and detect internal threats.

CYBERA Mule Intelligence delivers continuously updated, verified intelligence on accounts used by scammers — sourced from active defense operations, victim reports, and law enforcement collaboration. Via real-time API, Mule Intelligence integrates with your existing fraud and AML systems to proactively block outgoing payments to mule accounts and uncover suspicious activity within your customer base.

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How CYBERA Scam Response works

Accelerate your scam response to support recovery

Cybera improves recovery outcomes while supporting victims and mitigating future risks for both the customer and financial institutions.

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Seamless Scam Victim Support, Done for You

Provide your customers with expert-led scam support - from reporting to recovery - without burdening your team.

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This form is for prospective business partners only

Please read before booking

If you are an individual scam victim, please do not use this form — your appointment will be canceled.
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Instead, we recommend you:

Report the scam immediately to your local law enforcement and the financial institution or crypto platform involved.
If they partner with us, you will be referred to our dedicated aftercare support team.

For further assistance, please visit:

fightcybercrime.org (U.S. victims)
thecyberhelpline.com (UK)
scamhelp.org and other trusted non-profits

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